Your Tobi will be on its way within 1-4 working days. We're a small team handmaking every Tobi in Amsterdam, so we appreciate your patience — good things take a little time! You'll receive a confirmation email once your order is on its way.
We offer standard shipping across the Netherlands. Prefer to skip the wait? Free pick-up is available in Amsterdam — just select that option at checkout and we'll sort the rest!
Currently we mainly ship within the Netherlands. Dreaming of a Tobi from further away? Drop us a message at info@tobitowel.com and we'll see what we can do!
Absolutely! Free pick-up is available in Amsterdam. Simply select the pick-up option at checkout and we'll send you a confirmation with all the details. Perfect if you're local and can't wait to get your hands on one! 🚲

That should never happen, but if it does — please contact us straight away at info@tobitowel.com with a photo of the damage. We'll make it right!
Changed your mind? No worries — you have 14 days from receiving your Tobi to return it, unused and in its original condition. Just drop us an email at info@tobitowel.com and we'll sort it out together.
Not happy with your surprise color? Send us a message and we'll see what we can do — we want you to love your Tobi as much as we do.
Each Tobi is handmade in small batches from carefully selected fabrics. The color you receive is chosen at random — part of the fun! Do you have a strong color preference? No worries, just send us an email after ordering at info@tobitowel.com and we’ll see what we can do.

If after receiving your tobi, you really do not like the color, send us an e-mail: we’re happy to help!
We currently accept credit card payments. Prefer iDEAL? No problem — just contact us directly at info@tobitowel.com and we'll sort it out!

Still have a question?
We'd love to hear from you! Reach out at info@tobitowel.com and we'll get back to you as soon as we can.